Commercial cleaning FAQ · 16 questions
Portland Commercial Cleaning Questions
Short answers on pricing, contracts, crews and supplies. Don't see yours? Contact us.
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Zero missed cleanings since 2020
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5.0 on Google
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Month-to-month or a 12-month rate lock
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$1M liability per occurrence, $2M aggregate, bonded
Pricing
01 · 3 questions
How much does commercial cleaning cost in Portland?
It depends on square footage and how often we clean. Most small offices pay $150 to $400 a month for weekly cleaning, and the Portland cleaning rates guide has the full ranges.
Do you require contracts?
No. Recurring service is month-to-month. If you want the price fixed, a 12-month agreement locks your rate, and you can still leave on 30 days' notice, no fee, if we miss a visit or don't respond to a flagged issue by the next business day and re-clean it free. One-time jobs like post-construction cleanup need no contract.
Are there hidden fees?
No. The quote covers labor, supplies, equipment and insurance. Paper goods and add-ons like carpet extraction are listed as their own lines.
Scheduling
02 · 3 questions
Do you clean on weekends or after hours?
Yes. We clean evenings, early mornings, weekends, and we schedule holidays with you, so the crew works around your staff and customers.
How quickly can you start?
Most recurring accounts start within 2 weeks of the walkthrough. Urgent one-time jobs, like a move-out, can often be booked same day or next day.
Will the same team clean our space each time?
Yes. Each account gets a dedicated crew with the same lead every visit, so they learn your building and you know who is in it.
Trust & Security
03 · 3 questions
Are your employees background checked?
Yes. Our crews are a mix of W-2 employees and vetted 1099 subcontractors, all background-checked and SSN-verified. Nobody works an account until those checks clear.
Are you insured and bonded?
Yes. We carry $1 million per occurrence and $2 million aggregate in general liability, and we are bonded. You get a Certificate of Insurance at onboarding, with your company named as additional insured.
How do you handle keys and access?
Cleaners check keys out before each shift and return them after, and no key goes home with anyone. Alarm codes and access cards follow the same log. A lost key is reported the same day, and re-keying is handled with the client.
Equipment & Process
04 · 4 questions
Do your cleaners use HEPA-filter vacuums?
Yes. Our vacuums have HEPA filters, so pollen and fine dust stay in the filter instead of going back into the air.
Do you use a color-coded microfiber system?
Yes. Restrooms, kitchens, glass and general surfaces each get their own cloth color. The cloth that cleans a toilet never touches a desk or a counter.
How often do you do high-dusting and baseboard scrubbing?
Quarterly for most offices, and monthly for high-traffic spaces like lobbies and medical waiting rooms. Both go into the written scope on a set rotation so they get done.
Are consumables (toilet paper, soap, liners) included in the contract?
Either way works. We can supply and stock them, or you buy your own and we track inventory and tell you when to reorder.
Service
05 · 3 questions
What areas do you serve?
The Portland metro: Portland, Beaverton, Hillsboro, Lake Oswego, Tigard, Gresham, Happy Valley, Clackamas and Vancouver, WA. Call if your building is nearby and not on the list.
What if I'm not satisfied with a cleaning?
Call or text (971) 600-0752. We respond the same day or the next business day, and we re-clean it at no charge.
What cleaning products do you use?
EPA Safer Choice certified products, with EPA-registered disinfectants where a space needs them. If your staff have sensitivities, tell us and we switch to fully eco-friendly options.
Next step
Still have questions?
Call or text with anything not covered here. The walkthrough is free, with no obligation.