Written SOPs
- Scope
- One per facility, updated quarterly.
Any trained crew member can hold your standard because it is written down.
Why RKA · The honest version
Every cleaning company in Portland says they're the best.
Not one of them tells you how. Ask a bidder who inspects the work, or what happens when a cleaner calls in sick on a Friday night. Many change the subject.
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Zero Missed cleanings Since 2020
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5.0 On Google
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No Contract required Or lock your rate for 12 months
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$1M Liability per occurrence $2M aggregate, bonded
The problem
The people aren't the problem. The missing infrastructure is.
Cleaning companies are often started by people who clean well. Running a reliable operation is a different skill, and this is how a contract slides without it.
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Week 1
The best clean you have had
Everyone works hard at the start. Nothing is written down yet, so the standard lives in one person's head.
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Month 3
Corners get cut
Nobody inspects the work, so nobody catches the drift. You start leaving notes on the breakroom counter.
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A Friday night
One sick call, no clean
There is no backup crew and no procedure for someone else to follow. The building gets skipped.
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Month 6
A new face every week
Turnover means you retrain the cleaner on your codes and your recycling. Texts about a missed restroom go unanswered.
Our answer
We built the company that solves every one of those problems.
We wrote the systems down and put the promises in the proposal we send you.
Every fix below is something you can ask to see at the walkthrough.
Claims vs. records
What they promise vs. what we document
Anyone can make a claim. We put ours in writing and hand you the evidence.
What they promise
- “Our teams are highly trained.”
- “We guarantee satisfaction.”
- “We’re reliable.”
- “Quality is our priority.”
- “We have great communication.”
What we document
- A written SOP for your building, task by task. The crew trains on it before the first shift, and a backup crew learns it too.
- A re-clean promise in the proposal we send you. Report a miss and we respond the same day or next business day, and the re-clean is free.
- Zero missed cleanings since 2020. Every visit is logged with timestamps and a completed checklist, so you can check instead of wonder.
- Unannounced inspections with before-and-after photos. Reviews at 30, 60 and 90 days, then quarterly reviews built on your data.
- Crews send a photo when they spot a maintenance issue, and property managers get a weekly service log.
Systems
How we actually pull this off
Consistent work is the default because the system doesn't depend on who is on shift.
Visit records
- Every visit
- A timestamped report after every service, with before-and-after photos on every visit.
You get proof of the work, not only a bill.
Crew redundancy
- Coverage
- A primary crew plus a cross-trained backup who already knows your building and its access.
Self-inspection
- Spot checks
- Unannounced spot checks by our operations director, with photos, so we find a slip before you do.
The full systems breakdown covers onboarding, QA and reporting step by step.
Price
We're not the cheapest option. That's intentional.
Background checks, cross-training, visit reports and unannounced inspections cost money, and we price them in.
We're independent, so the money goes into the crew and the systems in your building.
We lose some bids on price.
Clients
Who we work with
Property managers and facility directors across the Portland metro.
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01Property managers
Common areas on a set schedule, and units turned between tenants.
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02Medical and dental offices
EPA-registered disinfectants and records that hold up at an inspection.
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03Professional offices
Client-facing rooms ready every morning and a crew that knows the building.
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04Warehouses and plants
Cleaning around your shifts, including high dusting above the racking.
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05Builders and incoming tenants
Construction dust gone before move-in day.
Next step
Stop settling for promises.
Start demanding proof.
Book a walkthrough. We'll bring the SOP and a sample inspection report, and you decide whether we've earned it.