Crew file
- Screening
- Background check and SSN verification before the first shift
- Onboarding
- Safety and chemical handling, then your SOP
- Safety
- Oregon OSHA's general industry rules
- Staffing
- W-2 employees and vetted 1099 subcontractors
Our team · Coverage model
Dedicated Crews. Backup Coverage. Zero Gaps.
Every account has a primary crew and a cross-trained backup who already knows the building. If both are out, a written emergency plan takes over.
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Zero Missed cleanings Since 2020
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2020 Founded in Portland Woman-owned and independent
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$1M Liability per occurrence $2M aggregate, bonded
Who runs RKA
Kendra Alhawash
Kendra founded RKA Cleaning in 2020, owns it and runs its operations.
- Founded
- 2020, in Portland
- Built
- The written SOPs and the backup-crew model every account runs on
- Runs
- Operations, including QA inspections and client performance reviews
She started RKA after watching Portland businesses cycle through cleaning companies that worked hard and still slipped.
We built systems so our clients never have to worry. Documented checklists and digital reports. That's how you guarantee zero missed cleanings.
Coverage
Coverage & Redundancy Model
Every facility manager asks what happens when someone calls in sick. Here is the chain, in order.
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Every visit
Primary crew
A dedicated crew that knows your space and access, not rotated across dozens of accounts.
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Crew out
Cross-trained backup
A second crew already knows your building and its SOP, and takes the shift.
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Emergency
Written coverage protocol
Illness or a vehicle breakdown triggers the emergency plan on file for every client.
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Issue reported
Response window
We respond the same day or next business day, and the re-clean is free.
Independent
Premium Consistency Without Franchise Overhead
A national franchise brings systems. You also pay for the layers above the crew.
Franchise model
- Royalties and franchise fees built into your rate
- Regional managers between you and the crew
- A corporate checklist applied to every building
- Territory lines decide which office can serve you
RKA Cleaning
- No royalties. That money pays for crew training and backup coverage.
- You call or text the people who run operations.
- Your SOP is written for your building after the walkthrough.
- One team covers the Portland metro and Vancouver, WA.
Staff
Training & Staff Infrastructure
Who we hire and how we train them.
Coverage
- Crew
- Same crew, same schedule, same accounts
- Backup
- Cross-trained, already knows your building
- Response
- Same day or next business day
Certificate of Insurance
- General liability
- $1M per occurrence / $2M aggregate
- Bond
- Bonded
- Additional insured
- At onboarding
- Issued
- At onboarding
Insured · Bonded
Each crew member learns more than one facility, so no single person is a point of failure. A crew that has cleaned your building for a year knows where the recycling goes.
Next step
Work With an Operationally Disciplined Team
Book a walkthrough and we'll show you the SOP and the backup plan we'd run for your building.